Services on Instagram, Facebook and WhatsApp remain down several hours into a worldwide outage affecting the entire ‘family of apps.’
Thousands of Instagram users have been unable to post to news feeds, see stories or load content since around 9 a.m. ET. Meanwhile Facebook users say they are having trouble logging in and accessing their feeds, as well as viewing or posting pictures.
WhatsApp is also failing to send or receive messages, as well as offering a poor connection. A number of users are also unable to log-in.
The mass outage is likely to be linked as Facebook owns Instagram and WhatsApp, and the three share systems across apps.
Facebook first acknowledged the issue around noon (ET) in a brief statement on Twitter, saying it was aware and ‘working to get things back to normal.’
Hours later it elaborated somewhat in a statement to Reuters, saying an internal problem was to blame.
‘During one of our routine maintenance operations, we triggered an issue that is making it difficult for some people to upload or send photos and videos,’ Facebook said Wednesday afternoon.
But, the sites are still not back to normal function.